GRK1721 Girls Workshop: Confidence in resolving conflicts

FIRST DAY (9:00 a.m. to 5:00 p.m.)

Welcome & introduction

Better understanding conflict

• Definition: What does „conflict“ mean?
• Understanding root causes and types of conflict
• Understanding the dynamism of a conflict
• Practical exercise: Analyze one of your own conflicts

Reflecting on your own ability to manage conflict

• What does „being able to manage conflict“ actually mean?
• Understanding your own pattners and trigger points
• Understanding the impact of personal values
• Practical exercise: Analyze personal drivers with respect to conflicts

Dealing with conflicts

• Preparing a conflict conversation
• How to confidently deal with a conflict
• Practical exercise: Short conversation (video rec.)
• Feedback discussion and video analysis

Peer learning

• Using the strength of the group
• Developing strategies to support each others
• Developing approaches to remaining calmer and keeping one‘s composure

Summary, knowledge transfer & outlook on day 2

SECOND DAY (9:00 a.m. to 12:30 p.m.)

Welcome, review of day one, introduction to day two

Training center I

• Analyze a conflict (case study)
• Determine the main drivers that motivate the conflict parties
• Develop strategies to address and solve the conflict
• Practical exercise: Role play of the conflict conversation

Training center II

• Keep emotions in check
• Practice strategies in the conflict arena
• Handle killer phrases
• Group feedback & celebration of your successes

Summary, knowledge transfer & conclusion

 

Workshop trainer is Greta Wonneberger